Okay so here’s how I actually tested if Halbert Pet Supply is worth it for my neighborhood. Started simple: needed flea meds for my dog Buster, plus some bulk gauze pads for the tiny clinic I help run part-time.
The First Try
Hopped on their site around lunchtime Tuesday. Felt alright – kinda basic but whatever, long as they got the stuff. Plopped the flea treatment in my cart. Needed the gauze pads quick, so checked the delivery estimate. Big bold letters said “Ships Same Day”. Awesome! Hit checkout, paid extra for the speedy shipping, felt pretty good.
The Wait Begins… And Drags
By Wednesday night, nada. No tracking email, no nothing. Thursday morning? Still crickets. Decided to call ’em up. Guy on the phone sounded half asleep. Said my order “might be processing” but couldn’t give a tracking number or tell me when it actually shipped. Red flag numero uno right there.
Stuff Finally Shows Up… Wrong
Box landed on my doorstep Friday afternoon. Ripped it open. Flea meds were there, thank god. But the gauze pads? Wrong size. Asked for the big 4×4 squares, got these tiny little things instead. Useless for what I needed. Called again. This time, got shuffled around three different people, each one saying they’d “look into it”. Never actually fixed it. Had to run downtown and grab the right pads myself from that little family-owned shop on Elm Street. Paid more, but at least they had it.
What’s Actually Wrong Here?
Dug into why this feels so messy:
- Shipping promises ain’t worth much. “Same Day” didn’t mean squat.
- Can’t track properly. Felt like my order vanished into a black hole.
- Customer service barely exists. Guy was nice enough, sure, but couldn’t actually do anything besides say “sorry, dunno.”
- Packers messing up basics. Wrong size gauze pads? That’s like stocking the wrong kibble bag size. Basic stuff.
Bottom Line For My Spot?
Look, maybe Halbert’s cheaper on paper for some flea collars or whatever. But man, saving two bucks ain’t worth the hassle when:
- Urgent meds take days to arrive
- They ship the wrong dang items
- You gotta re-buy locally anyway
Ended up sticking with that little shop on Elm. Yeah, I’m payin’ a few extra bucks. But you know what? They know my name. They actually know what’s in stock. If they say it’ll be here Tuesday, it’s here Tuesday. Halbert? Couldn’t even tell me where my box was. So nah. Pass. Unless you’re just ordering one cheap thing and don’t care when it shows, stick with the locals who give a damn.
